We accept refunds on all our products within 14-days from the date you received your order.
We only ask that the following requirements are met:
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refunds will be issued excluding the original shipping and return label cost.
The shipping cost incurred for returning item/s to Speedroulette for an exchange or refund are not covered nor reimbursed by us.
To initiate a return, simply email us at firstname.lastname@example.org We recommend using a registered post service to return goods, and keeping a record of the tracking details.using the e-mail address used to order the product.
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)
Once the items have been received, you will receive your refund (item price excluding original shipping cost).
Speedroulette cannot be held liable for the loss of products being returned.
We have a warehouse based in Lithuania, specifically chosen to facilitate all of our Returns.
We will provide you with the full address when we allocate your Returns Authorisation number to you!
ITEMS RETURNED WITHOUT A VALID RETURNS AUTHORISATION # WILL BE RETURNED TO SENDER AND WILL NOT BE PROCESSED.
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with your Returns Authorisation (RA) number within 24 hours.
We will refund you through the same method you used to pay (Paypal or credit card) within 1-2 business days.
Whilst we hope this never happens, if you do receive damaged product, or have a manufacturing fault occur, please contact us immediately at email@example.com